Terms & Conditions
Effective Date: November 1st, 2022
- Free Membership.
No puchase is necessary to obtain membership in the Program and get a Lord Jones® Loyalty Program account (an “Account”).
- Opening an Account.
Applicants may apply to become a member of the Program by visiting www.lordjones.com (the “Website” or “Online”) and clicking the “Loyalty Program” link. In order to apply on the Website, applicants must click the “Join Now” link on the Website homepage, then click “Create an Account” and proceed through the associated registration screens.
- Membership Account.
Each Program member (“Member”) will receive a Program Account number that is unique to such Member. Accounts are issued at the time the applicant enrolls in the Program and becomes a Member. If a Member’s Account becomes compromised, the Member may be issued points to a new Member Account. To ensure proper handling of Member Accounts, compromised accounts must be reported to Redwood Wellness by contacting Redwood Wellness at firstname.lastname@example.org, and Redwood Wellness will direct the Member to create a new Account. The Account remains the property of Redwood Wellness and must be surrendered upon request. No credit or cash will be given for unused points. Program Account numbers are not transferable and are not for sale, resale or barter. Redwood Wellness is not responsible for use of a Member’s Account or redemption of a Member’s points in the event the Member’s Account is stolen and the Account is used or the points are redeemed prior to the Member informing Redwood Wellness that the Member’s Account has been stolen.
- VIP Members.
Becoming a Silver Member. Members who spend at least $250 over the course of twelve (12) consecutive calendar months will earn Silver status (“Silver Member”). Silver status is valid for the twelve (12) consecutive months following the date the Member earns Silver status. For example, if a Member reaches Silver status on October 12, 2022, their status as Silver is valid until October 11, 2023. So long as the amount a Member spends at least $250 in the Program on a trailing twelve (12) month basis, the Member will retain its Silver status for the following twelve (12) consecutive months, unless that Member achieves Gold status.
Silver Member Benefits. Silver Members enjoy additional benefits and promotional offers such as: a 25% higher base earning rate (1.25 points for every one dollar spent), a 50 point gift upon achieving Silver status, and an annual birthday gift (currently, 125 points). All Silver Member benefits and promotions are subject to the terms and conditions of the offer.
Becoming a Gold Member. Members who spend at least $400 over the course of twelve (12) consecutive calendar months will earn Gold status (“Gold Member”). Gold status is valid for the twelve (12) consecutive months following the date the Member earns Gold status. For example, if a Member reaches Gold status on October 12, 2022, their status as Gold is valid until October 11, 2023. So long as the amount a Member spends at least $400 in the Program on a trailing twelve (12) month basis, the Member will retain its Gold status for the following twelve (12) consecutive months. If a Member’s amount spent on a trailing twelve (12) month basis drops to less than $400 but greater than $250, the Member will become a Silver Member and will only be entitled to the Silver Member benefits for subsequent transactions. If a Member achieves Gold status in a transaction without first being a Silver Member, that Member is entitled only to the Gold Member benefits and does not also earn the Silver Member benefits.
Gold Member Benefits. Gold Members enjoy additional benefits and promotional offers such as: a 50% higher base earning rate (1.50 points for every one dollar spent), a 100 point gift upon achieving Gold status, and an annual birthday gift (currently, 150 points). All Gold Member benefits and promotions are subject to the terms and conditions of the offer.
- Online Account Maintenance.
Members may view a summary of their Account on the Website. After creating an Account on the Website, Members may simply click on the “Login” link on the homepage of the Website and change any information on their Account. Members may also view their Program points balance, progress toward Silver or Gold Membership, transaction history and eligibility for bonus offers on the Website by logging in and clicking on the “My Points” link in the profile navigation.
- Member Cancellation.
Members may cancel their Account membership at any time. Upon cancellation, any unused points accrued in a Member’s account will be forfeited and cannot be redeemed.
II. EARNING POINTS
Members can earn points on all products (except gift cards) on the purchase of all products (except gift cards) Online. Additionally, Members can earn points when they use gift cards to purchase products (except gift cards) Online. Members may not earn points on the purchase of any products from third party retailers. For all Online purchases, Members must be logged into their Account while making a purchase to get credit for Online purchases. Members must be signed into their Account to receive any credit.
- Earning Rate.
Lord Jones® Loyalty Program Bronze Member Points. Bronze Members earn one (1) point for every one dollar ($1) spent when they purchase qualifying products Online if the Member is logged into the Account while making a purchase. For example, if you spend $19.99, you will receive 19 points. Calculation is as follows: $19.99 x 1 point per dollar = 19.99 points, which is rounded down to 19 points. Additionally, all Bronze Members are eligible earn (i) 25 points when they create an Account, (ii) 50 points upon receiving three shipments of a subscription (following enrollment in the Program; does not apply for pre-existing subscriptions and does not apply across multiple products such that the maximum amount of points a Member can earn via a subscription is 50), (iii) 10 points when the Member “likes” Lord Jones® on Facebook or “follows” Lord Jones® on Instagram, TikTok or Spotify (for a total of 40 possible points) and (iv) 100 points on their birthday.
Silver Member Points. All Silver Members earn points based on a base earning rate that is 25% higher than a Bronze Member’s rate (i.e., 1.25 points for every one (1) dollar spent on qualifying products if the Silver Member is logged into the Account while making a purchase). All Silver Members will also earn a 50 point gift upon achieving Silver status, and an annual birthday gift of 125 points (in lieu of and not in addition to the points Bronze Members earn on their birthday, as described above). Additionally, all Silver Members are eligible to earn (without duplication of any points earned while a Member was a Bronze Member) (i) 25 points when they create an Account, (ii) 50 points upon receiving three shipments of a subscription (following enrollment in the Program; does not apply for pre-existing subscriptions and does not apply across multiple products such that the maximum amount of points a Member can earn via a subscription is 50), and (iii) 10 points when the Member “likes” Lord Jones® on Facebook or “follows” Lord Jones® on Instagram, TikTok or Spotify (for a total of 40 possible points).
Gold Member Points. All Gold Members earn points based on a base earning rate that is 50% higher than a Bronze Member’s rate (i.e., 1.50 points for every one (1) dollar spent on qualifying products if the Gold Member is logged into the Account while making a purchase). All Gold Members will also earn a 100 point gift upon achieving Gold status, and an annual birthday gift of 150 points (in lieu of and not in addition to the points a Bronze Member and a Silver Member earns on his or her birthday, as described above). Additionally, all Gold Members are eligible to earn (without duplication of any points earned while a Member was a Bronze Member or Silver Member) (i) 25 points when they create an Account, (ii) 50 points upon receiving three shipments of a subscription (following enrollment in the Program; does not apply for pre-existing subscriptions and does not apply across multiple products such that the maximum amount of points a Member can earn via a subscription is 50), and (iii) 10 points when the Member “likes” Lord Jones® on Facebook or “follows” Lord Jones® on Instagram, TikTok or Spotify (for a total of 40 possible points).
Members earn points only at their level of Membership. Members may not earn points at multiple levels of Membership. For example, a Gold Member earns 1.50 points for every dollar spent; this is not able to be combined with the 1.25 points per dollar spent by a Member who has earned Silver status. As an additional example, the 10 points earned by a Member when the Member “likes” Lord Jones® on Facebook or “follows” Lord Jones® on Instagram, TikTok or Spotify can only be earned once and cannot be earned each time a Member moves to a different Membership status.
- Gift Cards.
When a Member makes a qualifying purchase Online using a gift card, the Member will earn points on the amount of the purchase.
By using the “Referrals” tool Online, a Member can refer another person who is not an existing Member and earn points. To do so, the Member must submit that person’s email address on the Website. Redwood Wellness will email that person with a code that can be redeemed for $10 off a purchase of $100 or more. If that person uses that code on a purchase of $100 or more, the referring Member will be automatically awarded 200 points.
- Timing of the Addition of Points to Accounts.
All points earned on the Online purchase of qualifying products will be credited when an order is marked paid. The timing for issuing points is subject to change.
Members may earn points only on the purchase price of qualifying products Online if they are logged into their Account when they make a purchase. Calculation of points excludes payment by the Member for shipping charges, charitable products and donations, and all taxes, including without limitation, federal, state, and local taxes or use taxes. Points will not be earned on any discounts or other credits offered in connection with a product. For example, if a product that is normally $100 is on sale for $75, a Member will only earn points on the purchase price of $75. Purchases of gift cards, redemption of merchandise vouchers, and any type of price adjustments, including merchandise returns, are not eligible for points. All purchases made: (i) by a Member prior to joining the Program, or (ii) Online without a Member being logged into their Account are not eligible to earn points.
Points earned for a purchase that is then the subject of a return, refund, returned check due to non-sufficient funds, or other credit will be deducted from the Member’s Account in an amount equal to the points earned for the original transaction, including bonus points.
- Bonus Point Promotions.
From time to time, Redwood Wellness may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or “bonus points” in connection with the purchase of certain Lord Jones® products Online. Bonus point promotions exclude purchases made at third party retailers. When products are purchased by a Member, the Member will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in Redwood Wellness’ sole discretion. Bonus point offers cannot be combined with any other offer. Silver and/or Gold Members may be able to earn additional bonus points in connection with any bonus point promotional offer. If a Member purchases a product during a bonus point promotion and the product comes with an additional, free product, bonus points will not be issued on the retail value of the free product. If a Member redeems points towards the purchase of a bonus point product and pays a portion of the retail price in cash or via gift card after the points redemption, the Member will receive bonus points on the leftover retail amount paid by the Member in cash or via gift card. If a Member redeems points towards the purchase of a bonus point product in an amount equal to the full price of the bonus point product, the Member will not earn any bonus points. A Member may also earn additional points on non-purchase activities in accordance with terms published by Redwood Wellness. A Member may also earn additional points on certain purchases from eligible third parties in accordance with the terms published by Redwood Wellness. From time to time, Redwood Wellness may offer Members the chance to win various prizes, including points. Rules and restrictions will apply to such promotions.
III. REDEEMING POINTS
Points earned by a Member may be redeemed for products or discounts on products Online at www.lordjones.com. Points cannot be redeemed on gift card purchases or on purchases made from third party retailers. Redemptions may not be combined with any other sale, offer, discount or other promotion from Redwood Wellness that requires the use of a coupon code or discount code at checkout.
- Points towards Products: Members can use their points to reduce the purchase price of a qualifying product free of charge based on the following scale:
100 points = $5.00 off
200 points = $10.00 off
300 points = $15.00 off
400 points = $20.00 off
Points can be redeemed (i) either in the increment amounts set forth above (and only in those increments) or (ii) for the entire purchase price of an item, provided that the Member also purchases an additional item simultaneously. A Member may not redeem points other than as set forth in the immediately preceding sentence. Redemption of points towards purchases of products is subject to product availability.
- Gift Cards.
Points cannot be used towards the purchase of gift cards.
- Redemption Online.
Members may redeem their points on any purchase made Online at www.lordjones.com. To redeem points towards a purchase Online, a Member must be logged into their Account number while making a purchase.
There are two ways a Member can redeem points. First, a Member may use a code generated in that Member’s account and use that code at checkout. Second, at checkout, a Member may select an option to redeem points in that Member's account and apply it to the items in that Member’s cart.
Points may be redeemed on the purchase price of qualifying products only and cannot be used towards the payment of sales tax or shipping and handling charges or for the purchase of gift cards. A maximum number of points redeemable in single transaction may apply.
Points accumulated on different Accounts of different Members may not be combined or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. Points may not be redeemed to purchase products subject to any other sale, offer, discount or other promotion from Redwood Wellness that requires the use of a coupon code or discount code at checkout.
- Points Expiration.
POINTS EXPIRE FOLLOWING ONE YEAR OF INACTIVITY ON THE WEBSITE. If a Member does not purchase any product or earn any points on the Website for twelve (12) consecutive months, the Member’s points will automatically expire.
IV. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
MEMBERS AGREE THAT THEIR USE OF THE WEBSITE AND THE PROGRAM AND THE SERVICES OFFERED THEREBY WILL BE AT THEIR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, REDWOOD WELLNESS, ITS AFFILIATES AND ITS AND THEIR RESPECTIVE ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE, THE PROGRAM AND THE SERVICES OFFERED THEREBY AND MEMBERS’ USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
V. GOVERNING LAW; DISPUTE RESOLUTION
In the event of any dispute with Redwood Wellness, you agree to first contact Redwood Wellness to attempt in good faith to resolve the dispute. All offers, promises, conduct and statements, whether oral or written, made in the course of negotiation to resolve the dispute by any of the parties, their agents, employees, experts and attorneys are confidential, privileged and inadmissible for any purpose, including impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.
THE PARTIES AGREE THAT THE ARBITRATOR, AND NOT ANY FEDERAL, STATE, PROVINCIAL OR LOCAL COURT OR AGENCY, SHALL HAVE EXCLUSIVE AUTHORITY TO RESOLVE ANY DISPUTES RELATING TO THE INTERPRETATION, APPLICABILITY, ENFORCEABILITY OR FORMATION OF THIS AGREEMENT TO ARBITRATE, INCLUDING ANY CLAIM THAT ALL OR ANY PART OF THIS AGREEMENT TO ARBITRATE IS VOID OR VOIDABLE. THE ARBITRATOR SHALL ALSO BE RESPONSIBLE FOR DETERMINING ALL THRESHOLD ARBITRABILITY ISSUES, INCLUDING ISSUES RELATING TO WHETHER THE TERMS ARE UNCONSCIONABLE OR ILLUSORY AND ANY DEFENSE TO ARBITRATION, INCLUDING WAIVER, DELAY LACHES OR ESTOPPEL.
TO THE FULLEST EXTENT PERMITTED BY LAW: (I) YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO ARBITRATE A DISPUTE AS A CLASS ACTION; AND (II) YOU ALSO EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL.
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES) AND MUST FOLLOW THE TERMS AS A COURT WOULD.
THE ARBITRATION WILL BE HELD IN THE CITY OF LOS ANGELES, CALIFORNIA. IF THIS LOCATION IS NOT CONVENIENT FOR YOU, PLEASE LET REDWOOD WELLNESS KNOW. REDWOOD WELLNESS WILL WORK WITH YOU TO DETERMINE A MUTUALLY CONVENIENT LOCATION. ANY DISAGREEMENTS REGARDING THE FORUM FOR ARBITRATION WILL BE SETTLED BY THE ARBITRATOR.
DISPUTES WILL BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION. IN THE EVENT THAT ARBITRATION IS NOT PERMITTED BY APPLICABLE LAW: (I) THE PARTIES EXPRESSLY AGREE THAT ANY DISPUTE WILL BE BROUGHT AND HEARD SOLELY AND EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF COMPETENT JURISDICTION LOCATED IN LOS ANGELES, CALIFORNIA. THE PARTIES WAIVE ANY PLEA OR DEFENSE THAT SUCH COURTS ARE NOT THE APPROPRIATE VENUE OR THAT THEY ARE NOT SUBJECT TO PERSONAL JURISDICTION OF SUCH COURTS.
THE ARBITRATION WILL BE ADMINISTERED BY JAMS. YOU MAY OBTAIN A COPY OF THE RULES OF JAMS BY CONTACTING THE ORGANIZATION. EACH OF THE PARTIES SHALL AGREE ON ONE ARBITRATOR TO CONDUCT THE ARBITRATION. IN THE EVENT THE PARTIES CANNOT AGREE ON AN ARBITRATOR, THE ARBITRATOR WILL BE SELECTED IN ACCORDANCE WITH THE JAMS RULES.
IF YOU INITIATE ARBITRATION, YOUR ARBITRATION FEES WILL BE LIMITED TO THE FILING FEE SET FORTH BY JAMS. REGARDLESS OF WHO INITIATES ARBITRATION, REDWOOD WELLNESS WILL PAY YOUR SHARE OF ARBITRATION FEES (NOT INCLUDING YOUR ATTORNEYS’ FEES) UP TO A MAXIMUM OF $2,500. IF THE ARBITRATOR RULES AGAINST REDWOOD WELLNESS, IN ADDITION TO ACCEPTING WHATEVER RESPONSIBILITY IS ORDERED BY THE ARBITRATOR, REDWOOD WELLNESS WILL REIMBURSE YOUR REASONABLE ATTORNEYS’ FEES AND COSTS UP TO A MAXIMUM OF $5,000, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE ARBITRATOR FINDS SOME OR ALL OF YOUR CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH. IN ADDITION, IF THE ARBITRATOR RULES IN REDWOOD WELLNESS’ FAVOR, IT WILL NOT SEEK REIMBURSEMENT OF ATTORNEYS’ FEES AND COSTS, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE ARBITRATOR FINDS SOME OR ALL OF YOUR CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS SECTION, TO THE EXTENT EITHER PARTY IN ANY MANNER HAS VIOLATED OR THREATENED TO VIOLATE THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, THE NON-BREACHING PARTY MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE, PROVINCIAL OR FEDERAL COURT OF COMPETENT JURISDICTION.
EXCEPT AS OTHERWISE PROHIBITED BY LAW, ANY DISPUTE MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE THE CAUSE OF ACTION ARISES.
IN THE EVENT THAT ANY PROVISION OF THE AGREEMENT TO ARBITRATE IS HELD INVALID OR UNENFORCEABLE, ALL OTHER TERMS WITHIN THE AGREEMENT TO ARBITRATE SHALL REMAIN IN FULL FORCE AND EFFECT.
VII. CHANGES TO TERMS OF SERVICE
For information regarding the Program or other questions, click on Contact Us or email us at email@example.com.