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Please note: Lord Jones will be closed on Friday July 3. Orders placed after 1 pm (PST) on Thursday July 2nd will begin shipping as of Monday July 6th.

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Frequently Asked Questions

CBD INFORMATION
What exactly is CBD?

CBD (Cannabidiol) is a cannabinoid associated with numerous health and wellness benefits. All Lord Jones CBD products are infused with broad spectrum CBD derived from select hemp cultivated in the USA.

Will the CBD in your products show up in a drug test?

Drug tests vary as to what compounds are being analyzed, so we are unable to make any claims or guarantees regarding use of our products and drug tests.

What is ‘whole plant formula’?

We use “whole plant” CBD extract in our products. Many manufacturers use what is called isolate – where the CBD molecules are isolated without other parts of the plant. Our extract contains CBD derived from select hemp cultivated in the USA which contains most of the plant’s original compounds including other non-intoxicating phytocannabinoids, terpenes and plant waxes to create a broad spectrum, whole plant formula.

Why ‘whole plant formula’?

Researchers theorize that broad spectrum extracts make CBD readily absorbed and bioavailable. These scientists believe that when phytocannabinoids and terpenes are combined the result is greater than any single compound used in isolation, a phenomenon they describe as the “Entourage Effect.” We have developed our Lord Jones formulas to harness the Entourage Effect using the finest sourced ingredients in what we believe are the most beneficial products available on the market today.

TESTING AND QUALITY
Are the products tested? How do you ensure product quality and consistency?

Lord Jones products are tested up to four times across the manufacturing process. Testing is done by independent 3rd party ISO certified labs. We and our suppliers test our products at various points in the production process including: Dried hemp plant, Ingredient (hemp extract), Bulk (product after infusion), and/or Finished Good (final product). Finished Good test results for our topicals are posted on our website here. For lab information on our supplements, please request via info@lordjones.com.

Ingredient Testing
Lord Jones products use broad or full spectrum hemp extract that contains non-intoxicating phytocannabinoids and terpenes found in the plant. Our CBD ingredient is extracted from select domestically cultivated hemp through a CO2 extraction and purification technology that meets our rigorous standards for taste, color, quality, CBD content, and purity. We independently lab-test every batch of hemp extract before it is infused into our products for CBD content and other cannabinoids, pesticides, contaminants, and residual solvents.

Our hemp grower/processor is located in the United States and uses Good Manufacturing Practices (GMP) throughout their supply chain and utilizes sustainable non-GMO farming practices. The growers compost their fields in off-growing months to establish proper soil regeneration.

Finished Goods Testing
Our Finished Goods testing is performed by independent 3rd party ISO-certified labs. We test for cannabinoid and terpene profile (amount in milligrams of present cannabinoids and terpenes) in addition to testing for Pesticides, Microbials, Mycotoxins, Heavy Metals and Residual Solvents.

The independent labs we use test to the standards set by relevant regulations.

View a sample lab report here.

Where can I find your lab reports?

You can view finished goods test results for topicals on our website here. Enter the lot code for the product (found imprinted on the bottle/jar or on the label), click on Find Results, click on the Batch Name then click on “Download the Report” for a PDF version of the results.

Note regarding Lot Codes – please enter the Lot Code exactly as it is printed on the product, including any dashes. For Royal Oil, enter the first six digits of the lot code, followed by the letters RO. For examples see “Where to Find the Batch Code” on the Lord Jones Testing Reports page.

If you would like to request lab reports for supplements or have any questions about lab reports, how to read results or if you need help finding your lot code, please contact us via email at info@lordjones.com or call 323-843-2674.

How else do you ensure consistency and quality?

Lord Jones is a GMP (Good Manufacturing Practices) facility. We are in the process of obtaining 3rd party GMP certification for our manufacturing facility.

Is Lord Jones active in any industry associations?

Lord Jones is a Board Member and part of the Executive Committee for the U.S. Hemp Roundtable. Launched in 2017, the U.S. Hemp Roundtable is a coalition of dozens of hemp companies, representing every link of the production chain – from seed to sale – and all of the industry’s major national grassroots organizations.

PRODUCT INFORMATION
Are your products tested on animals?

No, Lord Jones products are not tested on animals.

Do your products contain any additives or animal-derived ingredients?

Lord Jones skincare products are formulated without:

  • Formaldehyde
  • Parabens
  • Phthalates
  • Synthetic Dyes
  • Sulfates
  • Propylene Glycol
  • Mineral Oil
  • Animal-Derived Ingredients
  • Alcohol

Lord Jones Tinctures are vegan (as well as sugar-free, gluten-free, alcohol-free).

Lord Jones Gumdrops and the shells of our Gel Capsules contain animal-based gelatin.

Lord Jones Dark Chocolate Espresso Chews contain chocolate that may include trace amounts of dairy.

What is a tincture? How do I take a tincture?

A tincture is a liquid extract that is taken by mouth. To ingest our tinctures: Shake well. Place one full dropper in mouth and then swallow. Repeat as needed.

What are the ingredients in your tinctures?

Peppermint Tincture: Grape Seed Oil, Hempseed Oil, Peppermint Oil, Broad Spectrum Hemp Oil, Stevia Leaf Extract

Lemon Tincture: Grape Seed Oil, Lemon Oil, Broad Spectrum Hemp Oil, Stevia Leaf Extract

Please do not use this product if you are allergic or have a sensitivity to stevia. Some common symptoms of stevia allergy are: sores or irritation under the tongue or in the mouth; swelling or itching of the lips, mouth, tongue or throat; hives; intestinal distress.

Note: The stevia used in our products is green leaf stevia.

What are the ingredients in your gumdrops?

  • Sugar
  • Glucose
  • Water
  • Gelatin
  • Citric Acid
  • Natural Fruit Colors & Flavors
  • Broad Spectrum Hemp Oil

What are the Ingredients in your Body Lotion?

Water, Caprylic/Capric Triglyceride, Glycerin, Dimethicone, Glyceryl Stearate, PEG-100 Stearate, Butyrospermum Parkii (Shea) Butter, Broad Spectrum Hemp Oil, Menthyl Ethylamido Oxalate, Pentylene Glycol, Potassium Cetyl Phosphate, Cetyl Alcohol, Sodium Hydroxide, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Disodium EDTA, Chlorphenesin, Caprylyl Glycol, Phenoxythanol, Fragrance [if Fragranced Lotion]

What are the ingredients in your Dark Chocolate Espresso Chews?

  • Sugar
  • Glucose
  • Chocolate
  • Salt
  • Espresso
  • Broad Spectrum Hemp Oil

What are the ingredients in your Gel Capsules?

Broad Spectrum Hemp Oil, Polysorbate Emulsifiers, Medium Chain Triglycerides, Beta Caryophyllene, Gelatin Shell (Gelatin, Glycerin, Sorbitol, Water)

What is the shelf life of the products?

Edibles are best consumed within six months from date of purchase. Although you may consume them at any time, the gumdrops may begin to harden slightly after three months. This is a natural process that occurs when sugar is exposed to air. For this reason, we recommend the gumdrops be kept in airtight containers or sealed plastic bags.

Tinctures and gel capsules are best consumed within 18 months of purchase.

We recommend using the skincare products within 24 months of purchase.

How should I store products?

All products should be stored at room temperature. Gumdrops are best kept in an airtight container or sealed plastic bag.

Are your gumdrops and chews vegan?

Lord Jones gumdrops are not vegan, as they contain gelatin.

The Dark Chocolate Espresso Chews are made with two ingredients that some vegans may not wish to consume. Cane Sugar is one. The chocolate we use “may contain trace amounts of dairy” as it is manufactured in a facility that also manufactures products that contain dairy, although on separate production lines.

Are your tinctures vegan?

Yes, our tinctures are vegan. They are also sugar free, gluten free, and alcohol free.

Are your gel capsules vegan?

Lord Jones gel capsules are not vegan, as they contain gelatin in the shell of the gel capsule.

Are your products gluten free?

Yes, all Lord Jones products are gluten free.

Nut free?

Our gumdrops and chews are nut free.

Are your products suitable for children?

Our products are intended for adults 21 and over.

ORDERING AND SHIPPING - CBD
Where do you ship your hemp-derived CBD products?

We ship our products to many states in the USA. We do not ship internationally at this time.

How can I make a change to an order I just placed online?

Please email us at info@lordjones.com as soon as possible if you want to change or cancel your order or change the shipping method. We process orders quickly but will do our best to accommodate your request.

How long will it take to receive my order?

Free Standard Shipping orders typically take 1-10 business days depending on your location. Standard Shipping orders are processed within 48-72 hours of receipt, Monday through Friday. Orders received after 2 pm on Friday and on weekends will be processed the following Monday. Please see Shipping Policy for details.

Do you offer express shipping?

Yes, we offer 1-day and 2-day express shipping via Federal Express. Please see Shipping Policy for details.

Do you offer Saturday delivery?

We do not offer Saturday delivery at this time. Please see Shipping Policy for details.

What are shipping costs?

Lord Jones offers Free Standard Shipping on all of our products.

Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 1-10 business days, depending on location and product mix.

Please see Shipping Policy for details.

Express shipping options are available via FedEx (2 business day and overnight). Express shipping charges are based on your location and will be calculated and presented during the checkout process.

Can I ship to a PO Box?

Orders under $300 that contain products other than gumdrops and chews may be delivered to a PO Box. Orders containing gumdrops and chews must be shipped to a physical address. For orders over $300, we require a signature for delivery, so a physical address where someone will be available to receive and sign for the package is required.

I tracked my USPS package online and it shows that it was not yet sent, although I placed my order days ago – does this mean it was not shipped?

We have found that often USPS does not scan packages at the point of origin so the online tracking shows not shipped even if the package was shipped. If you have a concern about your order, email us at info@lordjones.com and we will confirm date of shipment.

AMOUNT AND USAGE GUIDELINES

If you are pregnant, have a medical condition or take pharmaceutical drugs, please consult your physician before using our products. Keep out of reach of children.

I am using the Body Lotion. How much should I use?

Our Body Lotion contains a vacuum pump dispenser that delivers a measured amount. Each pump dispenses 1 ml of lotion, which contains 2 mg of CBD per pump. We recommend one to two pumps to start, applied directly to the desired area.

I just received my first order of gumdrops – how much should I take?

Each gumdrop contains 20mg of hemp-derived CBD which is our “average” starting amount. It’s important to know that everyone metabolizes hemp-derived CBD differently. We recommend starting with one gumdrop and waiting at least one hour before consuming more. Most people get the desired result from one gumdrop; others require less (half a gumdrop or 10mg of CBD), and some require a higher amount by taking two gumdrops. It may take some testing to determine what the right amount is for your body, based on your goals.

I’ve never taken a tincture. What is the recommended amount?

A full dropper of our tincture contains 10mg of hemp-derived CBD which is an “average” starting amount. It’s important to know that everyone metabolizes hemp-derived CBD differently. Most people get the desired result from one dropper; others require less (half a dropper or 5mg of CBD). If you have never used a hemp CBD tincture or know you are sensitive to it, you may want to start with half a dropper (5mg) initially. It may take some testing to determine what the right amount is for your body, based on your goals.

I am pregnant – can I use your products?

Please consult your physician before using our products if you are pregnant.

Can I use your products while taking prescription medication?

Please consult your physician before using our products if you take pharmaceutical drugs.

Can I use your products if I have a medical condition?

Please consult your physician before using our products if you have a medical condition.

BRAND INFORMATION
Why Lord Jones?

The inspiration for Lord Jones was simple – we wanted to create a CBD brand we wished we could buy as consumers. An aspirational, best-in-class brand that stood for safety, quality, consistency and efficacy. We wanted the product to be so well formulated and packaged that it could sit on a department store beauty counter or on the shelf at an artisan confectionary. We saw the opportunity to create an exceptional brand drawing on our experience from the natural food and personal care worlds.

We created our Lord Jones edibles to deliver the perfect experience, every time. Our gumdrops and chews are handmade in small batches using the finest ingredients and are infused with select domestically-cultivated hemp-derived CBD oil. Our products are lab-tested for purity and potency to ensure proper, consistent dosage.

Where can I buy Lord Jones products? Is Lord Jones available in stores?

Our CBD products are available on our website. They are also available at select fine retailers across the USA. Please visit our Store Locator to find a retailer near you. Not all retailers stock all products so if you are looking for a specific item it is recommended to call ahead.

Where can I check my gift card balance?

You can view your gift card balance by clicking here and entering your gift card number.

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Free Standard Shipping for Confections

Orders with confections must be shipped to an address where they can be brought inside immediately and cannot be shipped to PO Boxes. For all orders over $300, a signature is required for delivery. Please be sure to use an address where someone will be available during the day to accept shipment. Please see Shipping Policy for all details.

We want our hand-crafted confections to arrive at your doorstep in perfect condition. Our hemp-derived CBD confections have a unique, delicate texture that makes them susceptible to the heat, especially during the warm summer months. To ensure product integrity, we will be shipping gumdrops and chews with cold packs and insulated bags -- and will be adding a $5 per order Warm Weather Packaging Fee to all orders with confections to cover the costs of this extra packaging.
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